Returns and complaints

Returns and complaints

Right to withdraw from the contract

Pursuant to the Act of May 30, 2014 on Consumer Rights (Article 27), a Customer who is a consumer/a natural person running a sole proprietorship making a non-professional purchase (hereinafter referred to as the Consumer) has the right to withdraw from the concluded contract and resign from the purchase without giving a reason. by submitting an appropriate declaration within 14 days from the date of receipt of the shipment.

The declaration of withdrawal from the contract should be sent to: sklep@uziemianie.com

The goods must be returned together with the original sales receipt (if you received one) and the original of the above-mentioned. return declaration to the seller's address:

PS Group Sp. z o. o

street Łączyny 1,

02-820 Warsaw,

tel. 791 742 333

 

The consumer bears all direct costs associated with returning the goods (e.g. packaging, security, shipping costs).

Pursuant to the Act, the consumer is also responsible for the reduction in the value of the goods resulting from their use in a way that goes beyond the right to examine the nature, characteristics and functioning of the goods in the same way as he could do it in a stationary store.

The refund will be made immediately after delivery of the goods to the above-mentioned address and inspection to determine the absence of defects or excessive use that may affect its market value.

In the event of excessive use or damage, the consumer is informed about the amount of compensation due to the seller, by which the value of the refunded funds will be reduced.